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Learning Resources

A collection of free learning resources for those who are interested in ISO9001 Quality Management Systems.

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Cost of Quality

The true cost of defective quality is far greater than the apparent cost.

Zero to 9001

A project plan for implementing an ISO 9001 compliant quality management system - starting from zero until your certification audit.

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Using Process Maps

A process map provides a top level overview of all the business processes and how they interact. Have a look at our example process map.

Management Review

A management review is a review by "Top Management" of your management system to assess whether it is effective and suitable for the organisation. The ISO management system standards require certain topics be reviewed, and this is often achieved through the agenda for a management review meeting.

Planning for Quality - System

You need to plan for the requirements of the quality management system (in addition to planning for delivery of your product or service)
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