Posted on October 8th, 2016

Gliffy recently announced they will turn off the API we use to provide Process Map drawing functionality in QST. We've now found a replacement service and will be migrating all Process Maps to Draw.io over the next 10 days.

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Posted on October 7th, 2015

Under the National Safety and Quality Health Service (NSQHS) Standards, it's recognised that safety and quality of care will be at risk if the workforce does not have the appropriate level of skill or experience. While this is equally true for the safety and quality of service in any other industry, the detail required and the risks involved make tracking credentials one of the most difficult parts of HR management in healthcare.

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Posted on September 7th, 2015

With the imminent release of the next ISO9001 Quality Management System Standard, as well as a new draft of the National Safety and Quality Health Services Standards (NSQHSS) and a review of the Credentialing/Scope of Clinical Practice Standard, there are big changes coming for health practitioners in Australia.

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Posted on July 14th, 2015

Used to analyse Environmental Aspects and impacts, and to look at how different activities influence those impacts. This will help set the direction for developing measurements and then targets/ objectives for reducing your environmental impacts.

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Posted on May 6th, 2015

Although the standard does not make this distinction, many businesses choose to handle minor and major nonconformities differently. This approach helps make sure resources are directed appropriately. However, you can't simply decide to ignore minor problems. Many small issues add up to a major problem.

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Posted on March 2nd, 2015

The quality management standard states that you have to ensure your product or service meets both customer and legal requirements. To keep all the 'red tape' under control, you'll need a system.

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Posted on January 6th, 2015

Businesses have a duty of care to their workers and are required to manage risks to health and safety, including 'Managing Risk of Hearing Loss from Noise' contained in the 'Work Health and Safety Regulation 2011'

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Posted on January 5th, 2015

While the popular press is awash with various weight loss strategies for achieving a common personal New Year's resolution, you might like to try the business version - reducing waste (rather than 'waist') to become more "Lean".

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Posted on November 25th, 2014

Australia has state-based as well as national prequalification schemes for government construction work tenders. Pre-qualification schemes are also used in the UK for government procurement.

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Posted on November 13th, 2014

Which documents should be reviewed regularly? Are there any that don't need it? How can you manage periodic reviews for important documents with QSToolbox?

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Posted on November 4th, 2014

Inspection and Test Plans set out critical control points or 'hold points' where you will conduct an inspection or check in order to verify that things are progressing as they should be. For ISO 9001, it's part of Monitoring and Measurement.

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Posted on March 5th, 2014

If a picture tells a thousand words, can you use one instead of words for procedures and work instructions? What about videos? Have a look at how to include this kind of "non-written" documentation in QSToolbox in a way that's best for mobile users.

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Posted on January 29th, 2014

Compliance management systems that store documents and records on paper and on servers managed by in-house IT, all have the same "pain" points when the company outgrows their management system.

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Posted on September 12th, 2013

Getting a headache just thinking about managing all those test and tagging schedules and records? Take a look at our latest support page with tips on how to reduce the record keeping workload while still maintaining accurate and useful records.

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Posted on May 3rd, 2013

Using revision dates and revision numbers are both common document control methods for identifying the current version of the document. Some companies use both dates and numbers. What is actually required?

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Posted on August 14th, 2012

An interesting article on the International Organization for Standardization website, proving the versatility of ISO standards. Here we see how an ISO standard is applied to avoid incorrect declarations about the quality of soluble instant coffee products.

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Posted on August 14th, 2012

When implementing a new ISO9001 Quality Management System, it is sometimes difficult to know where to begin. A common question is 'which procedures do I need to document?". Here's a way to help you find out which procedures your company needs to control to ensure quality, and how much to document.

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