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Learning Resources

A collection of free learning resources for those who are interested in ISO9001 Quality Management Systems.

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Cost of Quality

The true cost of defective quality is far greater than the apparent cost.

Zero to 9001

A project plan for implementing an ISO 9001 compliant quality management system - starting from zero until your certification audit.

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Planning for Quality - Product / Service

Quality planning for production or service provision refers to the detailed planning that goes into assuring that the product or service you provide meets legal and customer requirements.

Preventive Action or Managing Risk

Preventive actions are pro-active - you take action to stop something from happening. This is also called addressing risk.

Planning for Quality - System

You need to plan for the requirements of the quality management system (in addition to planning for delivery of your product or service)
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