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Learning Resources

A collection of free learning resources for those who are interested in ISO9001 Quality Management Systems.

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Cost of Quality

The true cost of defective quality is far greater than the apparent cost.

Zero to 9001

A project plan for implementing an ISO 9001 compliant quality management system - starting from zero until your certification audit.

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Non-conformance

A non-conformance means that something went wrong and the specifications or requirements (for the product, service, process) were not met.

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