A collection of free learning resources for those who are interested in ISO9001 Quality Management Systems.
5 Why technique
Corrective actions are what you do to fix a problem. These include both immediate actions to 'put out the fire' and also the longer term measures you take to ensure the problem won't occur again.
A non-conformance means that something went wrong. It could be in a product, service, process, and the result does not meet the specifications or requirements in some way.
Preventive actions are pro-active - you take action to stop something from happening. This is also called addressing risk.
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