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Learning Resources

A collection of free learning resources for those who are interested in ISO9001 Quality Management Systems.

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Cost of Quality

The true cost of defective quality is far greater than the apparent cost.

Zero to 9001

A project plan for implementing an ISO 9001 compliant quality management system - starting from zero until your certification audit.

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Problem solving with the '5 Why 1 How' technique

5 Why technique

Corrective Action

Corrective actions are what you do to fix a problem. These include both immediate actions to 'put out the fire' and also the longer term measures you take to ensure the problem won't occur again.

Non-conformance

A non-conformance means that something went wrong and the specifications or requirements (for the product, service, process) were not met.

Preventive Action or Managing Risk

Preventive actions are pro-active - you take action to stop something from happening. This is also called addressing risk.
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