Learning Resources
A collection of free learning resources for those who are interested in ISO9001 Quality Management Systems.
Cost of Quality
The true cost of defective quality is far greater than the apparent cost.
Zero to 9001
A project plan for implementing an ISO 9001 compliant quality management system - starting from zero until your certification audit.
Problem solving with the '5 Why 1 How' technique
5 Why technique
Corrective Action
Corrective actions are what you do to fix a problem. These include both immediate actions to 'put out the fire' and also the longer term measures you take to ensure the problem won't occur again.
Non-conformance
A non-conformance means that something went wrong. It could be in a product, service, process, and the result does not meet the specifications or requirements in some way.
Preventive Action or Managing Risk
Preventive actions are pro-active - you take action to stop something from happening. This is also called addressing risk.
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