Jan. 27, 2022
Typical reasons for 'not having time' include:
- they're too busy managing day to day operational issues
- they lack the internal resources needed to make it happen
- it's too costly to hire external consultants
Whereas most of us would like to believe that our time is infinitely renewable, it's not. If we want to build and run a successful business, it's important to manage our time effectively to keep the business growing and afloat.
The same holds true for the quality of our product. By managing our quality, we can ensure that we're not spending too much time on low-value adding activities and focusing our efforts instead on higher-value work activities, like making improvements and growing customer satisfaction rates.
In order to implement a quality management system in your business, you need to first understand what quality means for you and how it fits into your business.
Quality management systems provide a formal process for evaluating and improving quality throughout your organization. This ensures that all products and services meet your customers' needs.
To demonstrate the need for quality management, and gain senior management buy-in you need to show how the absence of it has led to problems in the past.
One way to achieve this is to put a monetary value on past quality issues such as:
- customer complaints
- product defects
- warranty claims
- plant / equipment outages
- supplier issues
Quality management systems generally include a range of process maps, work instructions, and registers for managing key operational processes. Forms are needed to record critical production and service operations and evaluate deteriorating or improving trends.
Quality management systems can be used in any type of business, but they are especially important for businesses that provide complex services or products.
Quality management systems help businesses meet specific goals such as maintaining customer satisfaction, meeting regulatory or contractual requirements, or complying with specific management or product standards.
Quality Systems Toolbox will provide you with an easy-to-use digital quality management system with real-time alerts and powerful analysis features that will help you improve customer satisfaction and lower your overall costs.
Toolbox was developed to help you meet the needs of today's business environment from SME's to larger corporates.
It provides you with a comprehensive set of modules for performing the following activities:
- Document Control
- Issue Management
- Asset Tracking
- Contact & Supplier Management
- Safety Incidents
- Training & Competency Tracking
- Risk Management
- Record & Register Control
Have a chat to Ian at: ianc@qualitysystems.com