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Business Planning techniques

Most businesses need to plan ahead to be ready for changes. Some planning is for changes initiated by internal drivers – e.g. introducing new services or products, or opening a new location. Others are driven by factors external to the company e.g., changes to regulations, changes to standards, changes in customer expectations. As far as possible, it is better to be pro-active rather than reactive.

There are a multitude of analysis tools to assist in business planning that can be useful in a quality management system, e.g., SWOT analysis (strength, weakness, opportunity, threats), PEST analysis (political, economic, social, technological), Balanced Scorecard (financial, customers, processes, learning & development) to name a few.

Here’s some resources online to learn more:



Balanced Scorecard:

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