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Why use a web-based quality system?
Posted on August 13th, 2012

My observation is that small / medium companies across Australia struggle to maintain paper-based quality systems. Are web-based quality systems a viable option?

I recently visited a medium sized metal fabricator who had requested help to regain certification to ISO9001:2000. The organisation had originally been accredited to ISO9001: 1994 but had let their certificate lapse around eight years ago. After a change of ownership and an injection of new employees the company was now keen to explore the opportunities of building a better business using ISO9001 as a platform for continual improvement.

I asked them why their quality system lapsed. They offered two main reasons:

  1. The management representative had left the company
  2. There were too many forms to be filled out and filed… we just lost track of things

My thoughts on this are……..

  • Why was it only the management representative who maintained the quality system … isn’t quality assurance meant to be everyone’s responsibility?
  • quality assurance was not a “core” process of the organisation and was inadequately resourced

When we developed Quality Systems Toolbox we set out to address the above problem areas.

Our quality system modules address core elements of the ISO 9001 standard and require very little in the way of additional procedural documentation. Links to our own “knowledge-base” provide guides to the development of additional system procedures, reducing the need to seek out external assistance!

Built in “work-flow” options guide users and create quality records easily.

The Calendar module allows scheduling of events eg. training, calibrations, meetings – Quality Systems Toolbox also allows this calendar to be synchronised with MS Outlook – so you never loose track of important schedules.

Because Quality Systems Toolbox is a hosted quality solution there is no software installations and no need for expensive IT support.

So, are web-based quality systems a viable option? YES, indeed they are…….

PS. External Auditors like them too……….

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