back to Support Index Non-conformance
Learning Resources
Below is a collection of free learning resources for those who are interested in ISO9001 Quality Management Systems.
Select a topic that interests you :
- A non-conformance means that something went wrong. It could be in a product, service, process, and the result does not meet the specifications or requirements in some way.
- Corrective actions are what you do to fix a problem. These include both immediate actions to 'put out the fire' and also the longer term measures you take to ensure the problem won't occur again.
- Preventive actions are pro-active - something could go wrong and you take action to stop it from happening. It's now risk based thinking.
- 5 Why technique
