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Posted on October 8th, 2016

Gliffy recently announced they will turn off the API we use to provide Process Map drawing functionality in QST. We've now found a replacement service and will be migrating all Process Maps to Draw.io over the next 10 days.

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Posted on September 7th, 2015

With the imminent release of the next ISO9001 Quality Management System Standard, as well as a new draft of the National Safety and Quality Health Services Standards (NSQHSS) and a review of the Credentialing/Scope of Clinical Practice Standard, there are big changes coming for health practitioners in Australia.

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Posted on May 6th, 2015

Although the standard does not make this distinction, many businesses choose to handle minor and major nonconformities differently. This approach helps make sure resources are directed appropriately. However, you can't simply decide to ignore minor problems. Many small issues add up to a major problem.

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Posted on November 4th, 2014

Inspection and Test Plans set out critical control points or 'hold points' where you will conduct an inspection or check in order to verify that things are progressing as they should be. For ISO 9001, it's part of Monitoring and Measurement.

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Posted on January 17th, 2014

Innovative and high-quality manufacturer of custom-made metal products, Williams United, has been crowned winner of the "2013 My Business Award" in the Best Medium Business category. A focus on Quality and continual improvement is key to their success in a tough manufacturing climate.

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Posted on August 14th, 2012

An interesting article on the International Organization for Standardization website, proving the versatility of ISO standards. Here we see how an ISO standard is applied to avoid incorrect declarations about the quality of soluble instant coffee products.

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Posted on August 14th, 2012

When implementing a new ISO9001 Quality Management System, it is sometimes difficult to know where to begin. A common question is 'which procedures do I need to document?". Here's a way to help you find out which procedures your company needs to control to ensure quality, and how much to document.

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